Arden Shoreview Animal Hospital is looking for a Veterinary Practice Manager!
*Veterinary Practice Manager Experience preferred!
Arden Shoreview Animal Hospital (ASAH) was founded in 1984 by Dr. Richard Routhe and is recognized as one of the best animal hospitals in the Twin Cities area. ASAH is a fully equipped animal hospital dedicated to delivering quality medical care to our animal patients, as well as quality service to our clients. Our motto, “The Best Animal Care by People Who Care” is the foundation on which this hospital was built.
Address/Business Hours:?
1261 West County Rd E Arden Hills, MN 55112
Monday - Friday 8:00AM - 5:00PM
Saturday 8:00AM - 12:00PM
Sunday - Closed
The Practice Manager is a key member of Mission Veterinary Partners hospital management team.? This position reports to the Regional Director of Operations and is responsible for the general management and oversight of operations at the specific clinic. You will provide strategic and tactical leadership, counsel and direction to the team at the clinic to ensure safe, efficient, therapeutic and ethical patient care.? You’ll identify and develop strategic growth opportunities, monitor performance, and implement strategies that align with Mission Veterinary Partners mission and values.
How You’ll Make an Impact:
P&L Responsibility
Deliver 5%+ organic revenue growth and clinic level Net Income of 20%+
Oversee inventory counts and ordering
Track metrics and success criteria including ROI for all activities and be able to identify areas of opportunity to grow the revenues and profitability of the clinic
Maintain awareness and knowledge of competition; proactively assess related SWOT (division strengths, weaknesses, opportunities, and threats); analyze and implement effective responses
Support MVP accounting team with accounts payable?and accounts receivable as needed?
Conduct marketing to attract new clients and retain existing clients?
Customer Experience
Improve customer satisfaction and patient retention 10%+ per year
Responsible for the appearance of the clinic (exterior and interior) given the importance that perception has on the patient
Oversee equipment and facility maintenance?
Responsibility for hospital level trends impacting net promoter score
Review, analyze, and address gaps in service excellence, policies, and/or procedures proactively; identify issues and implement solutions
Develop clientele management strategies including retention, ACT maximization, reminder system management and client care improvements
Teammate Management
Improving employee satisfaction 10%+ per year
Full supervisory responsibility for recruitment, hiring, promoting, retention, staff training and continuing education, performance development, performance management, salary adjustments, teammate relations, disciplinary actions, and termination of direct reports.
Develop positive work relationships with all levels of management and other departments; work collaboratively with field management, veterinarians and non DVM staff
Provide leadership to direct reports and strategic leadership to company
Develop and foster a positive, fulfilling work environment within the division
Know, understand, implement, follow, and communicate to teammates all Mission Veterinary Partners employment policies and procedures, awards, and other opportunities within company
Identify and implement methods that enable all division teammates to excel in their assigned roles in a team environment; develop and foster a positive work environment
Review, analyze, and implement staffing plans that promote the most effective use of teammates
Know, understand, follow, and implement wage and hour laws, federal, state and local laws and regulations, Medicare, and legislation affecting employment; ensure compliance with all laws and regulations including Teammate Health and Safety Training Program and Mission Veterinary Partners healthcare clinical and safety standards
?Regulatory Responsibility
Lead the business in controlled substance compliance and control
Maintain OSHA compliance
Attend practice manager meetings and training
What’s in it for you?
We offer competitive compensation, a comprehensive benefits package including medical, dental, vision, generous PTO, pet health discount and dollar for dollar match on 401K...not to mention a team of smart and friendly coworkers!
Talents/Skills/Behaviors You’ll Bring:
High School degree required; Bachelor’s degree preferred
Minimum of 5 years’ progressive management experience required
Healthcare provider operating experience strongly preferred; veterinary or similar provider services experience preferred
Demonstrated track record of successful fiscal and operating management; demonstrated financial expertise
Demonstrated experience in planning and managing at strategic and operational levels
Advanced computer skills and proficiency in MS Excel required; intermediate skills and proficiency in MS Word, Outlook, and PowerPoint required
Expertise in all aspects of teammate management including but not limited to recruitment, hiring, retention, promoting, disciplinary actions, job performance evaluations, teammate professional development
Excellent written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization
Commitment to Mission Veterinary Partners core values of Decisiveness, Integrity, Continuous Improvement, Accountability, & Treating others respectfully and professionally
Proven ability to work collaboratively with colleagues, DVMs, and teammates to create a results-driven, team-oriented environment
Demonstrated entrepreneurial openness and ability to explore new possibilities and to approach issues differently; a visionary; intellectually agile
Demonstrated empathy and respect for teammates and patients
Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following physical activities:Ability to lift minimum of 2 pounds to a maximum of 20 pounds unassisted; able to sit stand, stoop, walk, stretch, reach frequently; moderate range of body motions.???
NOTES:
Additional Salary Information: We offer competitive compensation, a comprehensive benefits package including medical, dental, vision, generous PTO, pet health discount and dollar for dollar match on 401K...not to mention a team of smart and friendly coworkers!
About Arden Shoreview Animal Hospital
Mission Veterinary Partners is a veterinarian-founded network of 100+ animal hospitals throughout the United States. While it’s important to know what we are, it’s probably more important to know what drives us - We have one mission: to be the employer of choice in veterinary medicine. Our mission to be more than just a business model, we represent a work culture and mindset revolved around the health and well-being of each of our team members, so they can provide the best care possible for our clients and patients!
We’re always looking to connect with like-minded individuals so if you are looking for a new team, reach out today to see how we can help.
For more info on our animal hospital locations and career opportunities:
https://missionveterinarypartners.com/careers/
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