Take the next step in your career and join the BluePearl Vet Partners Family as a Practice Manager for our after hours emergency clinic located in Goodlettsville, TN just minutes north of Nashville. *This role will require veterinary management experience and working evenings, overnights and weekends to support our clients and patients.*
Are you a passionate veterinary leader who is ready to make a difference?
Do you have excellent time management, follow through and organizational skills?
Do you love building successful teams who provide premier client service and patient care?
If you answered "yes" to these questions, we want to hear from you. The Nashville area is one of the most quickly growing and popular areas of the country to live! Music, food, history, professional sports teams, outdoor recreation, plenty of southern charm and no state income tax, makes us the place to be! Come see our clinic and meet our awesome team of professionals.
The Practice Manager is a highly visible and accessible first-line leader of the hospital charged with managing day-to-day operating activities. The incumbent supervises associates including functional supervisors, implements financial plans, owns communications with associates involving matters impacting them, and makes recommendations regarding the operating needs of the hospital.
As a BluePearl Practice Manager you will:
Partner with the Hospital Administrator and Medical Director to create and maintain a high performance, Clinician-driven culture within the hospital.
Serve as a champion of the unified mission and vision of BluePearl in all daily interactions, ensuring the hospital’s commitment to remarkable patient care and outstanding client service.
Be present and accessible within the hospital(s) to ensure awareness of hospital climate.
Consistently assess the engagement level of associates; takes a proactive approach to influence and drive a positive hospital climate. Accountable for associate engagement and retention.
Address and drive timely resolution of concerns. Communicates with hospital administration, technician, and client services teams regarding status of resolutions.
Actively participate in and contribute to hospital leadership meetings.
Associate Planning and Development
Partner with Talent Acquisition to recruit, interview and hire new associates.
Partner with Learning & Training to ensure associates have role-appropriate training completed.
Ensure work schedules for all hospital associates are established and in alignment with operating plans.
Manage daily flows and delegation of hospital administration tasks.
Ensure communication and feedback channels with associates are open, schedules and facilitates regular communication opportunities, and is responsive to associate concerns.
Provide performance feedback to associates including day-to-day recognition, conducts associate performance reviews, and ensures appropriate coaching/mentoring is arranged as needed.
Maintain confidentiality of associate records.
Understand and ensure compliance with OSHA, DEA and FDA, and applicable state and local agencies.
Monitor hospital for potential violations and/or hazardous situations. Take corrective actions as needed.
Document and report accidents.
Partner with assigned P&O Business Partner to understand and ensure compliance with all applicable federal and local labor law proactively upon assumption of the position and on an ongoing basis as associate relations matters arise.
Utilize basic understanding of financial management to implement financial plans provided by direct supervisor.
Manage to operational budget for payroll and partner with Support team to ensure timely and accurate payroll. Responsible for personally entering any corrections or adjustments.
Enforce client credit policies.
Responsible for adherence to daily and monthly banking procedures and petty cash account maintenance.
Participate in Vet Relations plans developed by Vet Relations Representative.
Personally addresses escalated client inquiries.
Ensure maintenance of inventory including controlled substance ordering, tracking, security and destruction.
Communicate protocols for daily facility maintenance to appropriate associates. Relay information regarding need for repairs and/or maintenance of equipment, building, and grounds and communicates with associate regarding status.
Other related duties as assigned.
Who are we?
BluePearl Veterinary Partners grew from the dreams of numerous veterinarians who believed pets should have access to high quality, cutting edge healthcare.
We are seeking hospital support with the same philosophy who are looking to grow their career in an exciting environment with a family atmosphere!
Your success is our success!
At BluePearl, the continued education of our techs is paramount. Not only do our techs get to work in state of the art facilities with the best veterinary teams in the nation, but they also have access 90% paid scholarships with Penn Foster and CE allowances. We also go even further to hold monthly CE meetings, associate feedback sessions, and opportunities for mentorship and cross-training.
BluePearl offers health benefits options, competitive compensation, flexible hours, uniform allowance, additional training, and unlimited growth potential!
Why our Goodlettsville location?
Goodlettsville is located north of Nashville, which is home to great live music venues, the Country Music Hall of Fame, Grand Ole Opry, delicious restaurants, and plenty of historic sites. There is no state income tax and the cost of living is 5 percent below the national average! You’ll also find plenty of dog parks, pet-friendly restaurants and bars.
BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.
Bachelor’s Degree in Business or related discipline or equivalent experience is required.
4+ years of experience in a veterinary hospital management role with a minimum of 2 years involving the supervision of others.
Intermediate knowledge of Microsoft Office required
Certified Veterinary Practice Manager (CVPM) preferred
Must possess excellent interpersonal, verbal and written communication skills.
Demonstrated capability to organize work efficiently, set priorities and establish plans or timetables for achieving goals.
Demonstrated effectiveness as a leader capable of influencing and motivating others to success toward a common goal.
Strong conflict resolution skills.
About BluePearl Veterinary Partners
BluePearl Veterinary Partners grew from the dreams of numerous veterinarians who believed pets should have access to high quality, cutting edge healthcare. Today our company has over 60 specialty and emergency hospitals throughout the country and continues to expand.BluePearl is committed to providing the communities we serve with comprehensive, compassionate veterinary care. All of our associates are dedicated to accomplishing our mission: Enriching lives through remarkable care for pets.